INTERNAL & EXTERNAL DISPUTE RESOLUTION
Hunter Finance Brokerage Pty Ltd trading as Focused on Finance
ACN 609 005 870 ABN 70 609 005 870
Credit Representative Number 447164
Australian Credit Licence Number 387025
INTERNAL DISPUTE RESOLUTION
Should you have a complaint we will do our best to resolve it via our INTERNAL DISPUTE RESOLUTION process.
Complaints can be made by contacting our Complaints Contact person - Harley Radovan
- By email: harley@focusedonfinance.com.au
- By written letter: PO Box 2241, Bunbury WA 6231
- By telephone: (08) 9760 1998
- In person by visiting our office located: 2/29 Carey Street, Bunbury WA 6230
First contact should be made to Focused on Finance however your second point of contact can be to the Specialist Finance Group complaints contact person. We are authorised to engage in credit activities on behalf of Mortgage Specialists Pty Ltd (Australian Credit Licence Number #387025) trading as Specialist Finance Group.
SPECIALIST FINANCE GROUP COMPLAINTS OFFICER: Mark Norman
Email: compliance@spfgroup.com.au
Address: PO Box 1796, Subiaco WA 6904
Telephone: (08) 9286 6888
Fax: (08) 9286 6899
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EXTERNAL DISPUTE RESOLUTION
Focused on Finance is a member of an independent external dispute resolution scheme, the Australian Financial Complaints Authority (AFCA). If at any time, you feel your complaint remains unresolved or you wish AFCA to further investigate your complaint, you can contact AFCA as detailed below:
AUSTRALIAN FINANCIAL COMPLAINTS AUTHORITY
Online complaint form: https://www.afca.org.au/make-a-complaint/complain/
Website: https://www.afca.org.au
Email: info@afca.org.au
Postal Address: GPO Box 3, Melbourne VIC 3001
Telephone: 1800 931 678 (Free call Australia-wide)
Fax: (03) 9613 6399
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If you want more information about our Licensee, Aggregator, or the legislation and regulation we must adhere to as a finance brokerage, you can visit the following websites:
Specialist Finance Group (SFG)
Australian Securities & Investments Commission (ASIC)
The Australian Prudential Regulation Authority (APRA)
Council of Financial Regulators (CFR)